Frequently Asked Questions
Everything you need to know about BallPark Pouch™ technology and your order.
What makes SAXX underwear different from other brands?
Every pair of SAXX features our patented BallPark Pouch™ technology—a 3D hammock-shaped pouch that keeps everything in place and prevents skin-on-skin friction for chafe-free comfort.
How do I find the right size for me?
We recommend referring to our comprehensive Size Guide located on each product page. Our underwear is designed for a close fit, so if you are between sizes, we generally suggest sizing up for a more relaxed feel.
What is your Return and Exchange policy?
We offer a 45-day Comfort Guarantee. If you aren't 100% satisfied with your first pair of SAXX, we will provide a full refund or exchange within 45 days of purchase, no questions asked.
How should I care for my SAXX products to ensure they last?
To maintain the integrity of the fabric and the BallPark Pouch™, we recommend machine washing your SAXX in cold water on a gentle cycle and tumble drying on low heat.
How long does shipping take and can I track my order?
Standard shipping typically takes 3-7 business days. Once your order has shipped, you will receive a confirmation email containing a tracking number to monitor your delivery status.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery timelines vary by destination and will be calculated at checkout.